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Destination image during the COVID-19 pandemic and future travel behavior: The moderating role of past experience
Taylors Univ, Malaysia.ORCID iD: 0000-0001-7138-0280
Univ Oulu, Finland.
Univ Queensland, Australia.
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship. Univ Oulu, Finland;Univ Canterbury, New Zealand;Univ Johannesburg, South Africa.ORCID iD: 0000-0002-7734-4587
2021 (English)In: Journal of Destination Marketing & Management, ISSN 2212-571X, E-ISSN 2212-5752, Vol. 21, article id 100620Article in journal (Refereed) Published
Abstract [en]

This study investigates the effects of cognitive destination image shaped by media during the COVID-19 pandemic on willingness to support and post-pandemic travel intention. Drawing upon the concept of cognitive destination image and through an online self-administered survey, the effects of four factors including trust, crisis management, healthcare system, and solidarity on travel behavioral intention are compared based on tourists' prior experience of a given destination. To achieve this aim, ten countries with different coping strategies, numbers of positive cases and mortality rate were studied. A total number of 518 useable questionnaires were collected from the prospect international tourists who followed news related to COVID-19 for one of the selected countries and plan to travel in the future. Partial least squares - structural equation modeling and multigroup analysis were used to test the model and hypotheses. The results showed the high predictive power of the model on post COVID-19 travel behavioral intention. The findings revealed the strong and positive effects of trust and healthcare system on behavioral intention of respondents without past experience to visit a destination, whereas the effect of solidarity on behavioral intention was identified much stronger for the prospect tourists with past experience of visiting a destination. This research provides unique theoretical contributions by investigating the effects of trust, crisis management, healthcare system, and solidarity shaped by media during COVID-19 outbreak as the components of cognitive destination image on future behavioral intention across past experience of visiting a destination. This study also provides insights on post-crisis recovery factors affecting travel behavioral intention and demand.

Place, publisher, year, edition, pages
2021. Vol. 21, article id 100620
Keywords [en]
COVID-19, Intra-pandemic destination image, Post-pandemic travel intention, Past experience, Destination familiarity, Post-crisis recovery
National Category
Economics and Business
Research subject
Tourism
Identifiers
URN: urn:nbn:se:lnu:diva-106791DOI: 10.1016/j.jdmm.2021.100620ISI: 000685441900007Scopus ID: 2-s2.0-85106501148Local ID: 2021OAI: oai:DiVA.org:lnu-106791DiVA, id: diva2:1590838
Available from: 2021-09-03 Created: 2021-09-03 Last updated: 2021-09-03Bibliographically approved

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Hall, C. Michael

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