The digitalization of society brings many opportunities and challenges, especially on how we organize the welfare society in the future. This becomes especially pertinent as we are heading toward a global increase of older people, which will strain healthcare and bring the challenge of building sustainable solu- tions. In this paper, we argue that the unsustainable solutions within healthcare are due to them being defined and ‘solved’ with a single approach or approaches used in silos. We advocate that a more sustainable solution could be achieved by combining systems thinking and design thinking perspectives throughout the entire process—from problem definition to solution offering. A benefit of such combined perspectives is the ability to develop a shared context among all stakeholders, which helps uncover unique tacit knowledge from their experience. This will serve as a solid foundation to generate unconventional ideas that will lead to sustainable and satisfactory solutions.