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Staff Working Life and Older Persons' Satisfaction With Care: A Multilevel, Correlational Design
University of Gävle, Sweden;Uppsala University, Sweden;Lishui University, China.ORCID iD: 0000-0002-9912-5350
University of Gävle, Sweden.
University of Gävle, Sweden.
University of Gävle, Sweden. (ReAction)ORCID iD: 0000-0002-3381-5893
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2021 (English)In: Journal of Nursing Care Quality, ISSN 1057-3631, E-ISSN 1550-5065, Vol. 36, no 1, p. E7-E13Article in journal (Refereed) Published
Abstract [en]

Background: 

The importance of staff working life for staff well-being has been demonstrated in several studies; less research has focused on staff working life and older persons' satisfaction with care.

Purpose: 

The study aim was to study relationships between 1) staff assessments of their structural conditions/empowerment in elderly care, psychological empowerment, and job satisfaction and (2) older persons' satisfaction with care.

Methods: 

A multilevel, cross-sectional, and correlational design was applied using questionnaire data on working life (1021 staff members) and unit-level data (40 elderly care units) on older persons' satisfaction with care.

Results: 

Statistically significant relationships were found between all 3 working life variables and older persons' satisfaction with care. Furthermore, the results revealed an indirect/mediating effect of job satisfaction between structural empowerment and satisfaction with care, but not for psychological empowerment.

Conclusions: 

Staff structural empowerment, psychological empowerment, and job satisfaction are linked to older persons' satisfaction with care.

Place, publisher, year, edition, pages
Lippincott Williams & Wilkins, 2021. Vol. 36, no 1, p. E7-E13
Keywords [en]
elderly care, empowerment, job satisfaction, nurses, quality of care
National Category
Nursing
Research subject
Health and Caring Sciences, Nursing
Identifiers
URN: urn:nbn:se:lnu:diva-113311DOI: 10.1097/NCQ.0000000000000463ISI: 000595905000004PubMedID: 32079960Local ID: 2020OAI: oai:DiVA.org:lnu-113311DiVA, id: diva2:1664215
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AFA InsuranceAvailable from: 2022-06-03 Created: 2022-06-03 Last updated: 2022-06-09Bibliographically approved

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Engström, MariaHagerman, HeidiSkytt, Bernice

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