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Harnessing handheld computing: Managing IS support to the digital ranger with defensive design
Lund university, Sweden.ORCID iD: 0000-0002-4511-6344
2011 (English)In: Service-Oriented Perspectives in Design Science Research: 6th International Conference, DESRIST 2011, Milwaukee, WI, USA, May 5-6, 2011, Milwaukee, US: Springer, 2011, p. 62-76Conference paper, Published paper (Refereed)
Abstract [en]

The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory. 

Place, publisher, year, edition, pages
Milwaukee, US: Springer, 2011. p. 62-76
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 6629
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-114512DOI: 10.1007/978-3-642-20633-7_5Scopus ID: 2-s2.0-79955862086ISBN: 9783642206320 (print)ISBN: 9783642206337 (electronic)OAI: oai:DiVA.org:lnu-114512DiVA, id: diva2:1673116
Conference
6th International Conference, DESRIST 2011, Milwaukee, WI, USA, May 5-6, 2011
Available from: 2022-06-20 Created: 2022-06-20 Last updated: 2022-06-30Bibliographically approved

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Andersson, Bo

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf