lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A Cross-Cultural Analysis of Emoticon Utilization in Social Media Branding Communication
Sabanci University, Turkey.ORCID iD: 0000-0002-1388-1957
Linnaeus University, School of Business and Economics, Department of Marketing. (DISA;DISA-IDP)ORCID iD: 0000-0003-2248-0802
Sabanci University, Turkey.ORCID iD: 0000-0001-5435-6633
2022 (English)In: Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022, Zaragoza, Spain, 2022Conference paper, Published paper (Refereed)
Sustainable development
SDG 12: Ensure sustainable consumption and production patterns
Abstract [en]

Despite their omnipresence, certain questions arise about emoticons’ usage in different contexts and languages. There is already a growing literature on cultural differences of preference of emoticons in text communication, however, they are mostly based on artificial experimental designs, thus, their generalizability is limited. Moreover, there still exists a gap in research to concentrate on how people use emoticons, rather than interpret them. especially in branding communication context. This study aims to quantitatively identify cross-cultural differences in English speaking and Turkish speaking Twitter users’ use of emoticons as nonverbal cues regarding Brand Communication context, by getting use of big data analysis seeking answers to the following research questions: (1) (RQ-1) How different is the attitude towards using an emoticon in messages across cultures/languages? (2) (RQ-2) How different are the set of popular emoticons preferred across cultures/languages? • (RQ-2a) Does one culture use a more diverse set of emoticons? • (RQ-2b) How much different are the set of popular emoticons across cultures/languages? (3) (RQ-3) How different emoticons are preferred semantically by certain emotions? We contribute to marketing communication and social media marketing, and aim to reveal alternative analysis methodologies regarding the potential of big data. Our findings are also valuable for understanding the major differences of preference of consumers between local and global markets.

Place, publisher, year, edition, pages
Zaragoza, Spain, 2022.
Keywords [en]
Emoji, Twitter, Big Data, Cross-Cultural, Brand Communication
National Category
Media Studies
Identifiers
URN: urn:nbn:se:lnu:diva-115058OAI: oai:DiVA.org:lnu-115058DiVA, id: diva2:1679325
Conference
AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022
Available from: 2022-06-30 Created: 2022-06-30 Last updated: 2023-09-25Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records

Ozturkcan, Selcen

Search in DiVA

By author/editor
Tanaltay, AltuğOzturkcan, SelcenKasap, Nihat
By organisation
Department of Marketing
Media Studies

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 76 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf