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Issues with the Swedish e-prescribing system – An analysis of health information technology-related incident reports using an existing classification system
Linnaeus University, Linnaeus Knowledge Environments, Sustainable Health. Linnaeus University, Faculty of Health and Life Sciences, Department of Medicine and Optometry. (eHealth Institute)ORCID iD: 0000-0003-0197-8716
Linnaeus University, Faculty of Health and Life Sciences, Department of Medicine and Optometry. Linnaeus University, Linnaeus Knowledge Environments, Sustainable Health. (eHealth Institute)ORCID iD: 0000-0003-1549-2469
2022 (English)In: Digital Health, E-ISSN 2055-2076, Vol. 8, article id 20552076221131139Article in journal (Refereed) Published
Sustainable development
SDG 3: Ensure healthy lives and promote well-being for all at all ages
Abstract [en]

Objective: To identify issues with the Swedish e-prescribing system and devise a set of recommendations to overcome the identified challenges.

Methods: A number of health information technology-related incidents were collected retrospectively from various sourcesusing purposive and snowball sampling. A search term containing five keywords was used to identify the electronic prescription-related incidents. The identified incidents (n=24) were subjected to an existing framework, i.e., the HealthInformation Technology Classification System. Special attention was paid to the software-related issues, which were analysed using thematic analysis.

Results: Several types of software-related issues (n=22) were identified: system configuration, interface with other softwaresystems or components, software functionality, data storage and backup, record migration, software not accessible, andnetwork/server down or slow. Both human and technical factors contributed to these incidents, including prescriptions not cancelled actively, drug handling errors, software programming errors, and system updates/upgrades. These software problems led to various consequences, such as incidents affecting multiple patients’ care management, delays in patient care, and risks of serious deterioration of health. Several temporary initiatives or administrative adjustments, for instance, cover letters to patients and local strategies, were used to overcome some of these challenges.

Conclusions: This study provides insights into the challenges related to the e-prescribing system, contributing factors, consequences, and actions taken to mitigate those risks. Therefore, healthcare organisations using the e-prescribing system should adopt the provided recommendations to minimise the risks of design and developmental challenges, implementationand use-related issues, and the problems related to monitoring, evaluation, and optimisation.

Place, publisher, year, edition, pages
Sage Publications, 2022. Vol. 8, article id 20552076221131139
Keywords [en]
System design, system functionality, system interface, software problem, electronic prescription, medication management, human factor, technical factor, healthcare quality, patient safety
National Category
Information Systems, Social aspects Health Sciences
Research subject
Computer and Information Sciences Computer Science, Information Systems; Health and Caring Sciences, Health Informatics
Identifiers
URN: urn:nbn:se:lnu:diva-116867DOI: 10.1177/20552076221131139ISI: 000868693900001PubMedID: 36249479Scopus ID: 2-s2.0-85139670933OAI: oai:DiVA.org:lnu-116867DiVA, id: diva2:1703850
Available from: 2022-10-14 Created: 2022-10-14 Last updated: 2024-01-17Bibliographically approved

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Rahman Jabin, MD ShafiqurHammar, Tora

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