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Human-robot partners in healthcare services
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies (MTS).ORCID iD: 0000-0003-2248-0802
Brunel University London, UK.ORCID iD: 0000-0002-4065-7336
Istanbul University Cerrahpaşa, Turkey.ORCID iD: 0000-0001-7398-8302
Istanbul University Cerrahpaşa, Turkey.ORCID iD: 0000-0002-6875-9115
2023 (English)In: Paper presented at AIRSI2023: The Metaverse Conference, Zaragoza, Spain, May 15-17, 2023, University of Zaragoza, Spain, 2023Conference paper, Published paper (Refereed)
Sustainable development
SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
Abstract [en]

Frontier robot teams that worked for the manufacturing and defense industries were often based in remote locations far removed from daily social life. With the onset of the COVID-19 pandemic, human-robot teams increasingly co-exist, co-provide and co-form social interactions in servicescapes. Even though robots can function with a significant degree of autonomy in their perception, thinking, and action thanks to recent breakthroughs (Schepers et al., 2022), many still need humans to supplement and maintain them (Choi et al., 2020; Schepers & Streukens, 2022). Recent conceptual works in the service sector have noted the dependency between robots and workers as a topic of growing attention (de Keyser et al., 2019). 

Place, publisher, year, edition, pages
University of Zaragoza, Spain, 2023.
Keywords [en]
human-robot partners, cobotic teams, healthcare services
National Category
Economics and Business
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-120463OAI: oai:DiVA.org:lnu-120463DiVA, id: diva2:1753754
Conference
AIRSI2023: The Metaverse Conference, Zaragoza, Spain, May 15-17, 2023
Available from: 2023-04-28 Created: 2023-04-28 Last updated: 2024-03-01Bibliographically approved

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Ozturkcan, Selcen

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Ozturkcan, SelcenMerdin-Uygur, EzgiYilmaz, FarukInce, Ozgur
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CiteExportLink to record
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