lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Mapping the Landscape of Service Robots in Hospitality: A Bibliometric Analysis
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies (MTS).ORCID iD: 0000-0003-2248-0802
Brunel University London, UK.ORCID iD: 0000-0002-4065-7336
2023 (English)In: Paper presented at the 4th International Hospitality Conference on Hospitality Robotics: "Engineering, Experience, Ethics", Amsterdam, The Netherlands, June 8-9, 2023, 2023Conference paper, Published paper (Refereed)
Sustainable development
SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
Abstract [en]

In recent times, the sector of robotic hospitality has undergone considerable growth and diversification, positioning itself as one of the most relevant and rapidly expanding economic fields globally. As a result of its increasing significance, it is imperative to conduct an analysis and synthesis of the existing literature on this subject over the past years. To achieve this objective, this bibliometric analysis examines the publications indexed in the Web of Science bibliometric database on the topic of `service robots` within the `Hospitality, Leisure, Sport, and Tourism` categories. The study retrieved 111 publications through a search query conducted on March 8, 2023, with the time range of analysis limited to 2017-2023. After considering the findings and reviewing the extensive literature available, we have reached a point where we can now present our primary conclusions. Among all Web of Science categories, Hospitality, Leisure, Sport, and Tourism accounted for 5% of all publications and ranked eighth. The study identified Chinese funding agencies as the most frequent funding source, alongside institutions from the USA, UK, Bulgaria, Turkey, and Macau. Ivanov, S. and Seyitoglu, F. had the most individual contributions, with 9 and 5 articles, respectively. The International Journal of Contemporary Hospitality Management and the International Journal of Hospitality Management published the most articles, with 23 and 21, respectively. In addition to providing a bird's-eye view of the emerging field through a literature map, the study also aims to investigate the top ten most cited articles in the category with a focus on ethics versus impact. This study offers valuable insights into the current state of service robots in the hospitality industry and a foundation for future research.

Place, publisher, year, edition, pages
2023.
Keywords [en]
Service Robots, Hospitality, Bibliometric Analysis
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-120464OAI: oai:DiVA.org:lnu-120464DiVA, id: diva2:1753768
Conference
4th International Hospitality Conference on Hospitality Robotics: "Engineering, Experience, Ethics", Amsterdam, The Netherlands, June 8-9, 2023
Available from: 2023-04-28 Created: 2023-04-28 Last updated: 2024-03-01Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records

Ozturkcan, Selcen

Search in DiVA

By author/editor
Ozturkcan, SelcenMerdin-Uygur, Ezgi
By organisation
Department of Marketing and Tourism Studies (MTS)
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 135 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf