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Omnichannel Transition: A Panacea for Retail?
Linnaeus University, Faculty of Technology, Department of Informatics. (Systems Thinking;Digital Innovation)
Linnaeus University, Faculty of Technology, Department of Informatics. (Systems Thinking;Digital Innovation)ORCID iD: 0000-0002-3670-6537
2021 (English)In: Proceedings of the 12th Scandinavian Conferenceon Information Systems / [ed] Elena Parmiggiani, Alexander Kempton, and Patrick Mikalef, Association for Information Systems, 2021, article id 9Conference paper, Published paper (Refereed)
Abstract [en]

Digitalization has affected the status quo of every industry and retail is no exception. Omnichannel isthe new norm in today’s retailing. The days of managing and highlighting ecommerce and digitalchannels are over, now the time is for omnichannel retailing. The shoppers are already omnichanneland this puts pressure on retailers to be omnichannel as soon as possible. In the last few years, academicians as well as practitioners have proposed omnichannel management as the future of retailing.However, the reality looks different; the knowledge about omnichannel management and the omnichannel transition is fragmented in the current literature. This research sheds light on the extant knowledge on omnichannel retail drivers and transition journey. The purpose of this study is to illuminate how the omnichannel concept is used and propose a model for outlining the transition from singlechannel to omnichannel. Moreover, contemporary research on omnichannel drivers and challenges are provided, as well as areas needed for further research.

Place, publisher, year, edition, pages
Association for Information Systems, 2021. article id 9
Keywords [en]
Digital transformation, omnichannel transition, retailing, ecommerce
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-121340ISBN: 9788230350546 (electronic)OAI: oai:DiVA.org:lnu-121340DiVA, id: diva2:1762740
Conference
12th Scandinavian Conference on Information Systems, Trondheim, Norway, August 9-11, 2021
Projects
PERFORM
Note

Funded by Marie Skłodowska-Curie grant agreement No 765395.

Available from: 2023-06-05 Created: 2023-06-05 Last updated: 2023-06-08Bibliographically approved

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Lohiya, AparnaMirijamdotter, Anita

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf