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Discovering the SMI Strategy of E-commerce Companies: A qualitative study exploring the decisive parameters in the hiring of social media influencers
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies.
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies.
2023 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In a society where digitalization thrives, opportunities for both conducting e-commerce and promoting it are enhanced. A common marketing strategy that has shown to be efficient is collaborating with Social Media Influencers. It is widely known that social media influencers can greatly help e-commerce companies get noticed. However, it has remained a problem figuring out what an appropriate influencer is for one’s business purposes and marketing objectives. 

This study has gathered empirical data by conducting qualitative studies, including interviews with four e-commerce companies. The researchers followed a deductive approach in their investigation. The interviews have helped identify patterns related to the research questions and have generated new insights in the field.

The research provides a deeper understanding of which parameters are suitable for specific purposes. Additionally, the thesis highlights the interconnections between these parameters to elaborate an overall understanding of the strategy. The potential risks associated with the strategy are also addressed. This thesis highlights why certain social media influencers are considered more suitable than others in the perspective of an e-commerce business. 

Place, publisher, year, edition, pages
2023. , p. 61
Keywords [en]
E-commerce, SMI (Social Media Influencer), Influencer Marketing, Parasocial Relationship, Trust, Influencer Parameters, Reach, Relevance, Resonance.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-121513OAI: oai:DiVA.org:lnu-121513DiVA, id: diva2:1764291
Subject / course
Business Administration - Other
Educational program
Customer Experience Management Programme, 180 credits
Supervisors
Examiners
Available from: 2023-06-14 Created: 2023-06-08 Last updated: 2023-06-14Bibliographically approved

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Swärd Brattström, HannesHabul, Amer
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf