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Social media analytics for innovation management research: A systematic literature review and future research agenda
Stockholm School of Economics, Sweden.
Einride, Sweden.
Karlstad University, Sweden;The Ratio Institute, Sweden.ORCID iD: 0000-0003-2632-6378
The Ratio Institute, Sweden;Jönköping University, Sweden.
2023 (English)In: Technovation, ISSN 0166-4972, E-ISSN 1879-2383, Vol. 123, article id 102712Article in journal (Refereed) Published
Abstract [en]

New trends in innovation management may require new research methods. Social media analytics (SMA)—a method for capturing and analyzing data from user-generated content published on online platforms—has emerged as a complement or even alternative to more traditional research methods. This article systematically reviews and assesses the use of SMA and its potential for innovation management research. Our results show that use of SMA is still in an emergent phase, although it has become increasingly popular over the past decade. Our literature review illustrates that SMA provides new opportunities for innovation management scholars to enhance customer-, market-, technology-, and society-focused innovation research in several ways. In this paper we develop a research agenda and suggest areas for future research using SMA in innovation management.

Place, publisher, year, edition, pages
Elsevier, 2023. Vol. 123, article id 102712
National Category
Business Administration
Research subject
Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-122332DOI: 10.1016/j.technovation.2023.102712OAI: oai:DiVA.org:lnu-122332DiVA, id: diva2:1773836
Available from: 2023-06-23 Created: 2023-06-23 Last updated: 2023-09-19Bibliographically approved

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Öberg, Christina

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