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”Mitt liv är ju ett arbetsredskap”: En kvalitativ studie om anställda vid kommunala arbetsmarknadsinsatsers klientrelationer
Linnaeus University, Faculty of Social Sciences, Department of Social Studies.
Linnaeus University, Faculty of Social Sciences, Department of Social Studies.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Maneuvering space and boundary drawing : A qualitative study ofemployees in municipal labor market interventions' client relations (English)
Abstract [en]

This essay discusses the relationship between the employees at Swedish municipalities working at labor market units and their participants. The aim is to understand how their big room for action affects how they see their role and what this does to the help they are able to give the participants. The aim is also to give insight into how other organizations play a role in the creation of trust between the participants and the employees. This is done by breaking down the aim in two different questions: Question 1: How do the employees in labor market interventions view their service based on their room for action within the business and how does this affect their relationship with the client? Question 2: How do the employees use their room for action to help the participants orient themselves in the authority landscape? The data has been collected using a qualitative method and interviews with ten employees at four municipalities have been conducted. The theories used are aspects from the following theories: emotion sociology, professionalism and grassroots bureaucrats. The main findings are that the employees use their own personal life and personalities to make connections with the participants. They go outside of the realm of their job if they think it will help the participants and every employee makes a distinction in where to draw the line regarding what is part of their job. 

Place, publisher, year, edition, pages
2023. , p. 46
Keywords [en]
Municipal activation, Grassroots bureaucrat, Professionalism, Sociology of emotions, Space for action, Relationship building
Keywords [sv]
Kommunal aktivering, Gräsrotsbyråkrat, Professionalism, Emotionssociologi, Handlingsutrymme, Relationsskapande
National Category
Sociology
Identifiers
URN: urn:nbn:se:lnu:diva-122784OAI: oai:DiVA.org:lnu-122784DiVA, id: diva2:1775743
Subject / course
Sociologi
Educational program
Sociology Programme, 180 credits
Supervisors
Examiners
Available from: 2023-06-27 Created: 2023-06-27 Last updated: 2023-06-27Bibliographically approved

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Mitt liv är ju ett arbetsredskap(814 kB)70 downloads
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d21c547efb2a777b2242e9081a006404e976772e43d48985b3b75832053ec3e99f15e25d42959b37bc81a945d9e3806302c6d28a14f2ca0a85714dad23fee997
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf