Prestationsstyrningssystem i praktiken: En kvalitativ studie om vad den personalansvariga chefens roll är i ett implementerad prestationsstyrningssystem för att nå organisatoriska mål
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Abstract [en]
Background and problems: The research field of performance management and measurement has primarily focused on financial aspects for a long time, with measurement being the focus. Performance management systems integrate both the aspects of control and measurement, resulting in a broad research area. The lack of research combined regarding the role of the staff manager within the system creates a gap that needs to be explored.
Purpose: The purpose of the study is to make a theoretical contribution to the field of performance management systems. The contribution is to examine the role of the staff manager in an implemented performance management system and the achievement of organizational goals.
Method: To fulfill the purpose, a qualitative research method with an abductive research approach was used. The study is a case study conducted at Handelsbanken, where the empirical data collection is based on six semi-structured interviews and an internal document.
Conclusion: The role of the staff manager is crucial and more central than previously believed in effectively using a performance management system and achieving organizational goals. By communicating the mission and vision and linking them to the employees' daily work, the system can be efficiently utilized. Daily work is monitored through evaluations, which serve as a fundamental control mechanism in the system. By strengthening the alignment between employees and the organization, it can result in more desirable organizational outcomes. This can be achieved through a clearer reward system and linking the employees' daily work to the achievement of office goals.
Place, publisher, year, edition, pages
2023. , p. 66
Keywords [en]
Performance management system, performance management, performance measurement, vision, mission, key success factors, performance evaluation, reward
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-123092OAI: oai:DiVA.org:lnu-123092DiVA, id: diva2:1779237
Subject / course
Business Administration - Management Accounting
Educational program
Business Administration and Economics Programme, 240 credits
Supervisors
Examiners
2023-07-052023-07-032023-07-05Bibliographically approved