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Chasing the Openness Ghost in the Digital Age: Insights from Client–Contractor Knowledge Collaboration at the Project Front End
Norwegian University of Science and Technology, Norway.
KTH Royal Institute of Technology, Sweden.
Linnaeus University, School of Business and Economics, Department of Management (MAN).ORCID iD: 0000-0003-4021-812X
2023 (English)In: Presented at the European Academy of Management Conference (EURAM 2023), Dublin, Ireland, June 14-16, 2023, Dublin, Ireland, 2023Conference paper, Oral presentation only (Refereed)
Sustainable development
SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
Abstract [en]

The front-end customer–supplier collaborative creation processes are attracting increasing interest from project scholars. We still know little of these processes, however, which are increasingly being digitalized. Drawing from a qualitative case study of customer–supplier knowledge collaboration (KC) at the front-end phase of oil and gas projects in Norway, we explore why collaborative actors struggle to achieve KC openness in the digital age. We develop a model displaying how the fragmented ambient awareness networks and the coexisting collaborative and digital logics exacerbate the subjectivity of the project actors, giving rise to sharing–protection tensions. We offer novel insights for project management and interorganizational relations literature by showing how logic complexity challenges the project organizations’ inherent efforts to achieve open, digitally driven KC at the projects’ front end. Our results also suggest that logic complexity and double talk around KC showcase a hypocritic organizational response to the enduring openness challenge in customer–supplier project relations in the digital age.

Place, publisher, year, edition, pages
Dublin, Ireland, 2023.
Keywords [en]
customer–supplier knowledge collaboration, digitalization, institutional logics
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-123983OAI: oai:DiVA.org:lnu-123983DiVA, id: diva2:1792649
Conference
European Academy of Management Conference (EURAM 2023), Dublin, Ireland, June 14-16, 2023
Available from: 2023-08-30 Created: 2023-08-30 Last updated: 2024-05-14Bibliographically approved

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Hetemi, Ermal

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf