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The Cultural Impacts On Working Conditions for Employees in the Tourism Industry: Sweden Versus Turkey
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies (MTS).
Linnaeus University, School of Business and Economics, Department of Marketing and Tourism Studies (MTS).
2023 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Travel is an adventure into a new unexplored culture, different from what surrounds the traveler in the usual life at home. Culture is reflected not only in architecture, food, and literature but also in social relationships. How people react to everything they hear and see is based on the characteristics of their cultures. During travel, there is a clash of multiple cultures in the faces of tourists and tourism workers. The workers are the people presenting their culture to the tourists, but how does culture itself affect the working conditions of these people? The purpose of this study is to investigate the relationship between cultural norms and the working conditions of workers in the tourism industry. To achieve the purpose of this paper, the cases of Sweden and Turkey were used, since their cultures are fundamentally different from each other. The result of this study showed that Turkish culture is largely based on social relationships and not on following regulations, which leads to corruption and disregard for labor laws. On the other hand, Swedish culture is rule-based, and these characteristics have a beneficial influence on the enforcement of labor laws. The information obtained as a result of this work can be used to study and understand how culture affects the state of working conditions and how the relationship between tourists and tourism workers differs depending on their cultural characteristics.

Place, publisher, year, edition, pages
2023. , p. 64
Keywords [en]
Culture, Cultural Impact, High Contextual Culture, Labor Laws, Low Contextual Culture, Monochronic Culture, Polychronic Culture, Scandinavia, Sweden, The Middle East, Tourism Industry, Turkey, Working Rights
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-123994OAI: oai:DiVA.org:lnu-123994DiVA, id: diva2:1793016
Subject / course
Tourism Studies
Educational program
International Tourism Management Programme, 180 credits
Supervisors
Examiners
Available from: 2023-08-31 Created: 2023-08-31 Last updated: 2023-08-31Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf