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Smart Tourism Technologies, Revisit Intention, and Word-of-Mouth in Emerging and Smart Rural Destinations
Tarbiat Modares Univ, Iran.ORCID iD: 0000-0002-9347-2722
Tarbiat Modares Univ, Iran.
Linnaeus University, School of Business and Economics. Univ Canterbury, New Zealand;Univ Oulu, Finland;Lund University, Sweden;Kyung Hee Univ, Republic of Korea.ORCID iD: 0000-0002-7734-4587
Hiroshima Univ, Japan.
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2023 (English)In: Sustainability, E-ISSN 2071-1050, Vol. 15, no 14, article id 10911Article in journal (Refereed) Published
Abstract [en]

This study examines the influence of the various attributes of smart tourism technologies (STTs) on tourists' intentions to revisit locations and engage in word-of-mouth (WOM) activities regarding emerging and smart rural tourist destinations in Iran. A sample of 590 tourists who visited these destinations following the COVID-19 pandemic participated in the study. The findings reveal that three attributes of STTs, namely, informativeness, accessibility, and interactivity, positively contribute to tourists' memorable experiences (ME). Furthermore, ME, satisfaction, and the willingness to engage in WOM recommendations are identified as predictors of tourists' intention to revisit rural destinations. The study also reveals that user competence serves as a mediator between the attributes of STTs (informativeness, accessibility, and interactivity) and the tourists' ME. Specifically, tourists with greater skills and knowledge of using STTs tend to have more memorable experiences in these emerging and smart rural destinations. The study discusses both the theoretical and practical implications of these findings.

Place, publisher, year, edition, pages
MDPI, 2023. Vol. 15, no 14, article id 10911
Keywords [en]
smart tourism technologies, memorable experiences, revisit intention, user competence, word-of-mouth, smart rural destinations
National Category
Economics and Business
Research subject
Tourism
Identifiers
URN: urn:nbn:se:lnu:diva-125197DOI: 10.3390/su151410911ISI: 001071430600001Scopus ID: 2-s2.0-85166565606OAI: oai:DiVA.org:lnu-125197DiVA, id: diva2:1806299
Available from: 2023-10-20 Created: 2023-10-20 Last updated: 2023-10-20Bibliographically approved

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Hall, C. Michael

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