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Cybersecurity and smart tourist destinations resilience
Sultan Qaboos University, Oman;University Sultan Zainal Abidin UniSZA, Malaysia.
CRIIM, France.
Linnaeus University, School of Business and Economics. University of Canterbury, New Zealand;University of Oulu, Finland;Lund University Sweden;Taylors University, Malaysia;Kyung Hee University, South Korea.ORCID iD: 0000-0002-7734-4587
Normandie Business School, France.
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2024 (English)In: Tourism Recreation Resarch, ISSN 0250-8281, E-ISSN 2320-0308Article in journal (Refereed) Epub ahead of print
Abstract [en]

Empirical research on the resilience of smart tourist destinations (STDs) to cybersecurity threats is scarce. The current research aims to address this gap by exploring cybersecurity risks within STDs and their resilience to withstand cyber threats. Employing a qualitative approach, we conducted 15 semi-structured interviews with cybersecurity experts and stakeholders in Dubai's tourism and hospitality sector. Through the lens of Complex Adaptive Systems (CAS) theory, the results uncovered a range of cyber risks challenging STDs, necessitating diverse countermeasures. We found that the characteristics of STDs e.g. interconnectivity, decentralization and adaptability contribute to cybersecurity resilience. Key resilient components identified include data encryption and backup, robust incident response plans, access control, network segmentation, and awareness initiatives. In addition, collaboration and partnerships were also recognized as fundamental in reinforcing STDs' resilience to cyber risks. Furthermore, the study underlined challenges and strategies pertaining to system integrity and identity in combating cyber threats within STDs.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2024.
Keywords [en]
Cybersecurity, cyber risks, smart tourist destinations (STDs), resilience, complex adaptive systems theory
National Category
Computer and Information Sciences Economics and Business
Research subject
Computer and Information Sciences Computer Science; Tourism Studies
Identifiers
URN: urn:nbn:se:lnu:diva-134345DOI: 10.1080/02508281.2024.2434791ISI: 001378583600001Scopus ID: 2-s2.0-85212073051OAI: oai:DiVA.org:lnu-134345DiVA, id: diva2:1927225
Available from: 2025-01-14 Created: 2025-01-14 Last updated: 2025-05-14

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Hall, C. Michael

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CiteExportLink to record
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