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Towards a holistic approach to logistics quality deficiencies
Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
2007 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 24, no 9, p. 944-957Article in journal (Refereed) Published
Abstract [en]

Purpose – The first purpose of this paper is to define the relevant types of logistics quality deficiencies (LQDs) in the dyadic order fulfillment process. The second purpose is to find the variables for measuring the different types of LQDs.

Design/methodology/approach – This conceptual paper is based on a literature review.

Findings – Approaching LQDs means an expanded application for quality deficiencies in two ways. First, processes are addressed instead of products. Second, the narrow internal scope is widened to encompass also the customer. This implies an expansion of quality deficiency approaches. The established typology of external and internal quality deficiencies was found to be insufficient when an inter‐organizational process in a dyad was addressed. New inter‐organizational logistics quality deficiencies were found.

Research limitations/implications – The implications of this paper are mainly theoretical, conceptualizing a phenomenon and providing a foundation for further theoretical and empirical research.

Practical implications – This article has shown the complex interplay of a number of performance and accomplishment LQDs. The first foundation for empirical measurement of LQDs in the dyadic order fulfillment process is laid.

Originality/value – Conceptual frameworks for logistics quality deficiencies are seldom found.

Place, publisher, year, edition, pages
2007. Vol. 24, no 9, p. 944-957
Keywords [en]
Distribution management, Quality management, Order processing, Continuous improvement
National Category
Transport Systems and Logistics
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:vxu:diva-2735DOI: 10.1108/02656710710826207OAI: oai:DiVA.org:vxu-2735DiVA, id: diva2:202691
Available from: 2007-12-13 Created: 2007-12-13 Last updated: 2017-12-13Bibliographically approved

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Forslund, Helena

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf