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Different ways of ending human-machine dialogues
KTH Computer Science and Communication. (Department of Speech, Music and Hearing)
Växjö University, Faculty of Mathematics/Science/Technology, School of Mathematics and Systems Engineering. Datalogi.
2002 (English)In: Proceeding of AAMAS'02, the first international joint conference in autonomous agents & multi-agent systems: Embodied conversational agents-let's specify and evaluate them!, Bologna , 2002, p. 5-Conference paper, Published paper (Refereed)
Abstract [en]

More and more dialogue systems are developed to provide public services to inexperienced users. This makes the competition harder among developers and increases the interest in finding methods to evaluate and improve the overall performance of dialogue systems. The aim of this study is to propose a method to evaluate users’ satisfaction in dialogue interactions. The hypothesis being tested is that it is possible to derive information about the users’ satisfaction with the interaction, by simply analysing the way in which users ends the dialogues. The users' final utterances were analysed in order to classify the type of utterance and to find out some prosodic correlates that could signal the users' attitude towards the system. To test this hypothesis we carried out a preliminary analysis of the way in which users' of two Swedish multi-modal dialogue systems (namely August and Adapt) ended their interactions.

Place, publisher, year, edition, pages
Bologna , 2002. p. 5-
Keyword [en]
conversation, human-machine, dialogue
National Category
Specific Languages Computer Sciences Communication Studies
Identifiers
URN: urn:nbn:se:vxu:diva-3212OAI: oai:DiVA.org:vxu-3212DiVA, id: diva2:203168
Available from: 2008-01-08 Created: 2008-01-08 Last updated: 2018-01-13Bibliographically approved

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http://www.vhml.org/workshops/AAMAS/papers/Cerrato-Ekeklint.pdf
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf