Total Quality Management and Total Quality Marriage!

Yes, total quality marriage is very important for achieving a high quality level, especially in service industries – not to mention health care.

If you look up TQM at the internet you will get some hits about total quality marriage. And if you look up that you will get about 125 hits (Google in March 2006). These articles give advices on how to achieve a good marriage. Some rely on Christian and or Islamic values but some apply basic TQM principles on the marriage case.

However, a good marriage is very important for performing good quality at work.

It is people who make organizations successful, profitable, delivering high quality. This is valid for all kinds of industries but especially for service industries and perhaps still more valid in the health care sector.

In health care usually staff persons are directly involved in processes meeting patients and/or relatives and these are many times in a very vulnerable and weak position.

The quality of these meetings depends not only on professional skills but also on the psychological atmosphere. Which in turn is influenced greatly by the staff persons’ psychological well-being.

Do you want to know what gives a marriage total quality? And what does this implicate for management? Well that is not the subject for this text. We will rely on the Zen Buddhistic saying:

He who speaks does not know.

He who knows does not speak.