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The Implementation of TRM Philosophy and 5Qs Model in Higher Educatio: An Exploratory Investigation at a Swedish University
Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.ORCID iD: 0000-0002-3055-1108
2008 (English)In: Proceeding of the 13th International Conference on ISO 9000 & TQM (13-ICIT): 24 – 26 March 2008 -Malaysia, Asia-Pacific Business Excellence Standard Academy , 2008Conference paper, Published paper (Other academic)
Abstract [en]

Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. We additionally state that it is not enough to measure student satisfaction. Student satisfaction should be defined in relation to some specific goals. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

Place, publisher, year, edition, pages
Asia-Pacific Business Excellence Standard Academy , 2008.
Keywords [en]
Higher education, quality, 5 Qs model, citizins, functional quality, technical quality, TRM, TQM, EU
Research subject
Economy, Marketing
Identifiers
URN: urn:nbn:se:vxu:diva-3779OAI: oai:DiVA.org:vxu-3779DiVA, id: diva2:203736
Available from: 2008-12-20 Created: 2008-12-20 Last updated: 2016-05-03Bibliographically approved

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Zineldin, Mosad

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf