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Evaluate IT where Effects Occur and get Directives for Managerial Action
Växjö University, Faculty of Mathematics/Science/Technology, School of Mathematics and Systems Engineering. Informatik. (Datavetenskap)
2008 (English)In: Proceedings of ECIME 2008 The 2nd European Conference on Information Management and Evaluation, 2008, p. 159-168Conference paper, Published paper (Refereed)
Abstract [en]

Concepts for evaluation of information technology (IT)/information system (IS) investments are often designed to investigate one single application. The concept presented in this article has an opposite approach. The focus of interest is on individuals and their daily operations. Individually experienced benefit from a current set of computer based systems are investigated and analysed. The aim of the study is to describe and gain understanding about IT-systems contribution to promote individual performance and also to gain knowledge useful for managerial action.

An evaluation model for assessment and analysis of use and benefits from IT was developed and used in three case studies. The investigation detects individually experienced benefit (or the opposite) from IT use. The model has one basic assumption concerning knowledge and managerial action. It is assumed that successful implementation of concepts from IT-literature has a potential to improve contribution from IT. Individually experienced benefit from IT use (factors for contribution) where therefore mapped to literature on information systems. The frame of reference used included: organisational implementation, organisational learning, quality concepts, IT-strategies and management, IS/IT architecture, information systems development (with focus on usability) and software maintenance.

Previous research indicates that positive factors for IT usage are linked to personal efficiency and factors that promote personal work tasks. Negative factors appear when use of IT-systems is experienced as uncomfortable and not logical. Lack of integration between systems and low or mismatched system functionality are also found as negative factors. The case studies resulted in 33 factors (25 unique) for IT-benefit. The factors where analysed and related to research on IT-evaluation, mapped to literature on information systems and also discussed as possible maps for managerial action.

Two important conclusions from the study: 1) Successful implementation of concepts from IT-literature will result in increased benefit from IT 2) Software maintenance should be organised to focus on users work tasks and support from a current set of IT-systems – not to improve single applications.

Place, publisher, year, edition, pages
2008. p. 159-168
Keywords [en]
IT-evaluation, work tasks, managerial action, IS/IT-literature, personal efficiency
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:vxu:diva-4116ISBN: 978-1-906638-12-2 (print)OAI: oai:DiVA.org:vxu-4116DiVA, id: diva2:204073
Available from: 2009-01-08 Created: 2009-01-08 Last updated: 2010-03-09Bibliographically approved

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http://www.academic-conferences.org/ecime/ecime2008/ecime08-proceedings.htm

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Fagerström Kareld, Birgitta

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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