Alstom is a company that operates in about 70 different countries worldwide and have its head office in Paris France. Alstom in Sweden, has its national head office in Norrköping, smoke gas-cleaning production in Växjö and are performing service on power plant components in Västerås. The company has goods reception terminals in both Västerås and Växjö, which have, provided good knowledge about this issue. Since Alstom in Sweden works much with different power plants it means that they often work outside their three main cities, on so called sites. When Alstom is working on a temporary site they are outside their traditional goods reception terminals. This can result in some problems such as for example delays, unsatisfied workers and so on.

The DMAIC model structures the theoretical reference frame. Under each DMAIC letter, theories such as Kaizen, Five S and FMEA, will be presented. Together with theory about how to perform process maps it will be understandable how to map the goods reception process and thereafter how to get a view of the whole process at ones.

The empirical material where gathered from interviews with employees at Alstom in Växjö, Norrköping, Västerås and on the temporary site Daudi Energy. The interviews where performed by employees that had knowledge about the goods reception process on site, such as purchasers, technical managers and goods receptionists. Together they gave a good picture of how the process worked today and what problems that where associated with the goods reception.

By using a standardized goods reception process; they will have the possibility to prevent future problems on temporary sites. A higher grade of knowledge will be achieved; the communication will be smothering between managers and employees. Better information flow together with a standardized goods reception model will become helpful for Alstom in their work on temporary sites.