lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Information security - an application of a systems approach
University of Kalmar, School of Communication and Design.
University of Kalmar, School of Communication and Design. (eHälsoinstitutet)
University of Kalmar, School of Communication and Design.
2006 (English)In: Kybernetes, ISSN 0368-492X, E-ISSN 1758-7883, Vol. 35, no 6, p. 786-796Article in journal (Refereed) Published
Abstract [en]

Purpose – The paper aims to describe and discuss the establishment of customer care centres in Sweden with particular concerns about information security.

Design/methodology/approach – The paper is part of a series about information security and the approach is to study the subject within an organisation and initially to understand how it works.

Findings – An effective way was found to embrace as many factors as possible by using a theory that contains the characteristics of the organisation. It was found that a combination of general systems theory and classic information systems theory was very successful.

Practical implications – The new systems and new structure within the Corporation of Swedish Pharmacies (Apotekes) will in future create better conditions for customers and the opportunity to have products delivered at home or by collection from the centres.

Originality/value – Describes new and ongoing developments aimed at improving customer care and demonstrates the application of system theory to the resulting organisation and implementation.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2006. Vol. 35, no 6, p. 786-796
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems; Computer and Information Sciences Computer Science, Computer Science; Health and Caring Sciences, Nursing; Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-298DOI: 10.1108/03684920610662584OAI: oai:DiVA.org:lnu-298DiVA, id: diva2:307007
Available from: 2010-03-31 Created: 2010-03-31 Last updated: 2017-05-17Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Wennberg, LouiseBrandt, PatrikRévay, Peter

Search in DiVA

By author/editor
Wennberg, LouiseBrandt, PatrikRévay, Peter
By organisation
School of Communication and Design
In the same journal
Kybernetes
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 181 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf