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Comparative Visualization of User Flows in Voice Portals
University of Applied Sciences and Arts Hannover, Germany. (ISOVIS)ORCID iD: 0000-0003-3654-0255
University of Applied Sciences and Arts Hannover, Germany.
HFN Medien GmbH, Ehlbeek 3, 30938, Burgwedel, Germany.
Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics. (ISOVIS)ORCID iD: 0000-0002-0519-2537
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2011 (English)In: Graph Drawing: 18th International Symposium, GD 2010, Konstanz, Germany, September 21-24, 2010. Revised Selected Papers, Berlin Heidelberg: Springer, 2011, 404-405 p.Chapter in book (Refereed)
Abstract [en]

Voice portals are widely used to guide users interactively through an application. Recent portals provide a growing number of functions in one application, thus increasing their complexity. This work presents flow-map-based techniques for the comparative visualization of user flows at different time frames, in order to enable dialog designers to analyze and improve the user interaction with these systems.

Natural Language Systems in Voice Portals: More sophisticated voice portals use natural language systems (NLS), giving users the option to actually “talk” to the system in whole sentences. The system tries to interpret these sentences and interactively asks the user for detailed information, if necessary. Portals using NLS are rather large and complex, making it difficult to analyze their performance. Especially after applying changes to a voice portal or in case of technical problems, it is important to be able to analyze the consequences on user flows in the system.

Place, publisher, year, edition, pages
Berlin Heidelberg: Springer, 2011. 404-405 p.
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 6502
Keyword [en]
Voice Portals, Network Visualization, Flow Visualization
National Category
Computer Science
Research subject
Computer and Information Sciences Computer Science
Identifiers
URN: urn:nbn:se:lnu:diva-8031DOI: 10.1007/978-3-642-18469-7_43ISBN: 978-3-642-18468-0 (print)OAI: oai:DiVA.org:lnu-8031DiVA: diva2:346567
Available from: 2010-09-01 Created: 2010-09-01 Last updated: 2015-06-08Bibliographically approved

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Zimmer, BjörnKerren, Andreas
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf