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Integrating the performance management process of on-time delivery with suppliers
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
Chalmers University of Technology. (Supply Chain Studies)
2010 (English)In: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848X, Vol. 13, no 3, 225-241 p.Article in journal (Refereed) Published
Abstract [en]

This paper discusses the importance of integrating the performance management (PM) process of on-time delivery with suppliers and analyses the perceived degree of such integration. It describes how the PM process of on-time delivery is managed in manufacturing companies and compares the integration and management issues of on-time delivery between companies with high and low perceived on-time delivery performance. Analysis is based on a survey study of Swedish manufacturing companies in 10 industrial sectors. The focus is on on-time delivery from the respondents' most important supplier. The PM activities defining metrics, target setting, measurement and analysis are not highly integrated between customers and suppliers when measuring on-time delivery. This is especially true for measurement activity, which is the activity with most issues to manage and integrate. The PM issues most significantly related to high on-time delivery performance were automated data collection, registration and report generation.

Place, publisher, year, edition, pages
2010. Vol. 13, no 3, 225-241 p.
Keyword [en]
supply chain management, performance management, on-time delivery, delivery service, integration
National Category
Business Administration
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:lnu:diva-8589DOI: 10.1080/13675561003712799OAI: oai:DiVA.org:lnu-8589DiVA: diva2:352701
Available from: 2010-09-22 Created: 2010-09-22 Last updated: 2017-12-12Bibliographically approved

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Forslund, HelenaJonsson, Patrik

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
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  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf