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Managers’ Attitudes towards IT Support: a Study on How Maintenance Management IT Support is Apprehended in Swedish Industry
Linnaeus University, Faculty of Science and Engineering, School of Engineering.
Linnaeus University, Faculty of Science and Engineering, School of Engineering.
2011 (English)In: 24th international congress on Condition Monitoring and Diagnostics Engineering Management: Advances in Industrial Asset Integrity Management / [ed] Maneesh Singh, Raj B. K. N. Rao and J. P. Liyanage, Kolhata, India: Publishing Services PL , 2011, 1597-1607 p.Conference paper, (Refereed)
Abstract [en]

Decision making for asset management requires sophisticated tools which support daily planning as well as strategic development and improvement. What are the apprehended benefits with the current IT support for maintenance management and which problems do the maintenance managers struggle with? Are the managers satisfied with their IT solutions? What would they like to change in the future and what are the obstacles? Questions highly important as input for further technical enhancement of IT support for maintenance management, as well as they can help us in finding non-technical solutions to the problems encountered. This paper reports on maintenance and asset managers’ attitudes towards their IT support. The findings are based on two interview studies conducted in Sweden by the authors during 2008-2009. Findings reveal that the respondents are overall satisfied with their IT systems and they got appropriate support for their apprehended needs. Although, the managers report several problems faced, for instance with the integration towards other enterprise systems resulting in poor fit of functionality to the maintenance requirements. There are also problems in accessing relevant data for follow up of maintenance activities and the IT support could in general be better suited for decision making.

Place, publisher, year, edition, pages
Kolhata, India: Publishing Services PL , 2011. 1597-1607 p.
Keyword [en]
maintenance management IT, IT support, maintenance management, decision making, interview study
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
URN: urn:nbn:se:lnu:diva-12758ISBN: 0-9541307-2-3 (print)OAI: oai:DiVA.org:lnu-12758DiVA: diva2:424678
Conference
COMADEM'11 30th May - 1st June 2011, Stavangwer, Norway
Available from: 2011-06-20 Created: 2011-06-20 Last updated: 2011-07-13Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf