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What hinders use when nothinghinders access?
Luleå University of Technology.
Luleå University of Technology.
Luleå University of Technology.
2008 (English)Conference paper, (Refereed)
Abstract [en]

The lack of use of digital services, specially when services and infrastructure are available,poses a problem for governments world-wide since valuable resources have been devoted todevelopment and implementation of e-government (Pulliam, 2005; Löfstedt, 2005). Thus, toguarantee success of e-government efforts, citizen use must be addressed (Carter andBelanger, 2005). This study examined variables regarding demographic characteristics andskills and their relationship with usage of e-government services. A survey of citizens wasconducted in northern Sweden. Results suggest that citizens’ skills (i.e. computer experience,Internet use, online purchases, and surfing internet seeking information) are significant factorsfor usage of the e-services while demographic characteristics (age, gender, education, andhome access to internet) are less important in this case. Implications and future researchavenues are presented.

Place, publisher, year, edition, pages
2008.
Keyword [en]
e-government, e-government usage, digital divide, e-service, technology adoption 1.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-16177OAI: oai:DiVA.org:lnu-16177DiVA: diva2:466013
Conference
5th Scandinavian Workshop on e-Government. 2008
Available from: 2011-12-15 Created: 2011-12-15 Last updated: 2013-06-28Bibliographically approved

Open Access in DiVA

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Other links

http://linnaeus.academia.edu/RanaMostaghel/Papers/765722/What_hinders_use_when_nothing_hinders_access

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf