The lack of use of digital services, specially when services and infrastructure are available,poses a problem for governments world-wide since valuable resources have been devoted todevelopment and implementation of e-government (Pulliam, 2005; Löfstedt, 2005). Thus, toguarantee success of e-government efforts, citizen use must be addressed (Carter andBelanger, 2005). This study examined variables regarding demographic characteristics andskills and their relationship with usage of e-government services. A survey of citizens wasconducted in northern Sweden. Results suggest that citizens’ skills (i.e. computer experience,Internet use, online purchases, and surfing internet seeking information) are significant factorsfor usage of the e-services while demographic characteristics (age, gender, education, andhome access to internet) are less important in this case. Implications and future researchavenues are presented.