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Five Roles of an Information System: A Social Constructionist Approach to Analysing the Use of ERP Systems
Linköpings universitet. (Informatik)ORCID iD: 0000-0002-8059-9150
Linköpings universitet.
2003 (English)In: Informing Science, ISSN 1547-9684, E-ISSN 1521-4672, Vol. 6, 209-220 p.Article in journal (Refereed) Published
Abstract [en]

This paper presents a novel way of thinking about how information systems are used in organisations.Traditionally, computerised information systems are viewed as objects. In contrast, by viewing the informationsystem as an actor, the understanding of the structuration process increases. The user, beinginfluenced by the ERP (Enterprise Resource Planning) system and giving it an actor role, thereby alsoconfers agency on the ERP system; through its very use it influences actions and thus also the structure.Based on a case study of ERP use in an ABB company over a decade, five different roles played by theERP systems were identified. The ERP systems acted as Bureaucrat, Manipulator, Administrative assistant,Consultant or were dismissed (Dismissed) in the sense that intended users chose to avoid usingthem. These terms are defined in the full text.The purpose of this approach here is not to “animate” the information systems, to give them life or amind of their own, but rather to make explicit the socially constructed roles conferred on them by usersand others who are affected by them. On this basis, it is possible to suggest how the roles can help usopen up new areas of exploration concerning the fruitful use of IT.

Place, publisher, year, edition, pages
2003. Vol. 6, 209-220 p.
Keyword [en]
Interpreting information systems; Structuration theory; ERP systems; Information systems use; Actor; Social construction; Grounded theory; Case study; Longitudinal research
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-21809OAI: oai:DiVA.org:lnu-21809DiVA: diva2:556728
Available from: 2012-09-26 Created: 2012-09-26 Last updated: 2017-12-07Bibliographically approved

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Askenäs, Linda

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf