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Exploring logistics performance management in supplier/retailer dyads
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
2014 (English)In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 42, no 3, 205-218 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – The first purpose of this study is to explore logistics performance management practices and lessons learned in some supplier/retailer dyads across retail industries. A second purpose is to suggest a continued research agenda for logistics performance management across retail industries.

Design/methodology/approach – Case studies are conducted in four supplier/retailer dyads in different retailing industries in Sweden. The analysis is of a cross-case character and uses a pattern matching approach.

Findings – Large differences in practices within and between dyads are found. Some problems were indicated: lack of trust; difficulties in developing a collaborative culture; difficulties in relating metrics to customer value and lacking IT support. A previously unknown obstacle, the internal collaboration with category management, was identified. A good example was found in an industry standard. State-of-the-art descriptions, international comparisons, exploring the interface with the stores and combating identified problems were found to be relevant topics for continued research.

Research limitations/implications – The limitations are mainly related to the small number of cases, but since the purpose of this study is exploratory, this should be acceptable. The theoretical contribution is a first step in the expansion of knowledge on logistics performance management from manufacturing to retailing companies.

Practical implications – The practical contribution includes insights in the shape of descriptions and lessons learned in different retail industries.

Originality/value – No identified study has explored logistics performance management as a whole across retail industries with a dyadic approach.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014. Vol. 42, no 3, 205-218 p.
Keyword [en]
Case study, Research agenda, Logistics performance management, Dyad, Retailer
National Category
Business Administration
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:lnu:diva-28834DOI: 10.1108/IJRDM-01-2013-0020Scopus ID: 2-s2.0-84918782580OAI: oai:DiVA.org:lnu-28834DiVA: diva2:647915
Available from: 2013-09-12 Created: 2013-09-12 Last updated: 2017-12-06Bibliographically approved

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Forslund, Helena

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf