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Innovation management in service firms: a research agenda
KTH.
KTH.
Handelshögskolan i Stockholm.
2011 (English)In: Service Business: An International Journal, ISSN 1862-8516, E-ISSN 1862-8508, Vol. 5, no 2, 177-193 p.Article in journal (Refereed) Published
Abstract [en]

This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers’ innovative potential.

Place, publisher, year, edition, pages
2011. Vol. 5, no 2, 177-193 p.
National Category
Business Administration
Research subject
Economy, Ledarskap, entreprenörskap och organisation
Identifiers
URN: urn:nbn:se:lnu:diva-28932DOI: 10.1007/s11628-011-0109-7OAI: oai:DiVA.org:lnu-28932DiVA: diva2:649462
Available from: 2013-09-18 Created: 2013-09-18 Last updated: 2017-12-06Bibliographically approved

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Schilling, Annika

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  • Other locale
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