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Benefits negotiation: three Swedish hospitals pursuit of potential electronic health record benefits
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship. Åbo Akademi. (Institute for Advanced Management Systems Research)ORCID iD: 0000-0003-1045-7058
2013 (English)In: International Journal of Electronic Healthcare, ISSN 1741-8453, Vol. 7, no 3, p. 248-268Article in journal (Refereed) Published
Abstract [en]

At the very heart of Swedish healthcare digitalisation are large investments in electronic health records (EHRs). These integrated information systems (ISs) carry promises of great benefits and value for organisations. However, realising IS benefits and value has, in general, proven to be a challenging task, and as organisations strive to formalise their realisation efforts a misconception of rationality threatens to emerge. This misconception manifests itself when the formality of analysis threatens to underrate the impact of social processes in deciding which potential benefits to pursue. This paper suggests that these decisions are the result of a social process of negotiation. The purpose of this paper is to observe three benefits analysis projects of three Swedish hospitals to better understand the character and management of proposed benefits negotiations. Findings depict several different categories of benefits negotiations, as well as key factors to consider during the benefits negotiation process.

Place, publisher, year, edition, pages
InderScience Publishers, 2013. Vol. 7, no 3, p. 248-268
Keywords [en]
benefits management; strategy making; benefits negotiation; information systems; EHRs; electronic health records; case study; Sweden; healthcare digitisation; electronic healthcare; e-healthcare; information integration; social processes; hospitals
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems; Economy, Ledarskap, entreprenörskap och organisation
Identifiers
URN: urn:nbn:se:lnu:diva-30633DOI: 10.1504/IJEH.2013.057426Scopus ID: 2-s2.0-84887268890OAI: oai:DiVA.org:lnu-30633DiVA, id: diva2:666041
Available from: 2013-11-21 Created: 2013-11-21 Last updated: 2018-05-17Bibliographically approved

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Jeansson, John

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf