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Social media marketing in the wellness industry
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0003-3310-305X
Högskolan Väst.
2014 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, no 3, p. 253-260Article in journal (Refereed) Published
Abstract [en]

Purpose – The advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding the use of social media in the wellness industry. This industry is competitive and utterly dependent on creating mutually beneficial relationships with customers. The purpose of this paper is to investigate the use of social media marketing in the wellness industry.

Design/methodology/approach – Qualitative methods have been used. In-depth interviews have been carried out with marketing communication professionals in seven leading Swedish spa-hotels. The data from the interviews were analysed utilising the constant comparative method from the grounded theory approach.

Findings – Dimensions describing the activities, challenges and results of social media in the hotels have been defined. The findings are related to service quality theory, in particular the service dominant logic of marketing (SDL), and a comprehensive framework is proposed.

Research limitations/implications – The findings should be useful for the scientific understanding of the effects of social media in marketing. The study is based entirely on qualitative data.

Practical implications – The results of the study should be useful for managers trying to market their offers effectively through social media.

Originality/value – The connections between social media and the SDL has not previously been studied in the wellness industry and such studies in other industries are rare.

Place, publisher, year, edition, pages
2014. Vol. 26, no 3, p. 253-260
Keywords [en]
Marketing communication, Service dominant logic of marketing, Service quality, Social media, Spa-hotels, Wellness
National Category
Business Administration
Research subject
Economy, Business administration; Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-33261DOI: 10.1108/TQM-12-2013-0129Scopus ID: 2-s2.0-84897405023OAI: oai:DiVA.org:lnu-33261DiVA, id: diva2:707559
Funder
Knowledge FoundationAvailable from: 2014-03-24 Created: 2014-03-24 Last updated: 2017-12-05Bibliographically approved

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Lagrosen, Stefan

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf