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Total relationship management of knowledge and information technology for innovation: A Total Knowledge Management (TKM) perspective
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0002-3055-1108
Linnaeus University, School of Business and Economics, Department of Marketing.
2014 (English)In: Learning models for innovation in organizations: Examining roles of knowledge transfer and human resources management / [ed] Fawzy Soliman, Hershey, Pennsylvania: IGI Global, 2014, 1, p. 192-208Chapter in book (Refereed)
Abstract [en]

We have to admit that knowledge, Knowledge Management (KM), and technology have changed and are still changing our way of thinking, our behaviour, attitudes, life styles, and types of relations. In short, knowledge management, Information and Communication Technology (ICT), Computer-Based Technology (CBT), and other nano-technologies are the latest paradigm shift that has changed the entire way of many people's minds and lives. Few studies have been conducted on the link between KM, CRM, IT, and TRM. The purpose of this chapter is to develop a better understanding of the interrelationship between KM, CRM, IT, and TRM. This chapter presents a proposed model of Knowledge-Oriented Total Relationship Management (KTRM) with some technological knowledge management directions. Finally, recommendations regarding the implementation of KTRM are provided.

Place, publisher, year, edition, pages
Hershey, Pennsylvania: IGI Global, 2014, 1. p. 192-208
Keywords [en]
Competitive advantage, Organization, Learning, Innovation, knowledge management, HRM
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-33692DOI: 10.4018/978-1-4666-4884-5.ch010Scopus ID: 2-s2.0-84957105759ISBN: 9781466648845 (print)ISBN: 1466648848 (print)ISBN: 9781466648852 (print)OAI: oai:DiVA.org:lnu-33692DiVA, id: diva2:710979
Available from: 2014-04-09 Created: 2014-04-09 Last updated: 2016-05-03Bibliographically approved

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Zineldin, MosadVasicheva, Valentina

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf