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Behavioral aspects in performance management
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
Linköping University.
2014 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose: The purpose of this paper is to explore the behavioral aspects that affect performance management in supply chains and categorise them into a coherent framework.

Research Approach: A literature review and pretests resulted in a questionnaire with 41 behavioral aspects. 185 respondents – purchasing, sourcing, supply (chain) managers and logistics managers - were included in a Swedish mail survey. 79 usable responses were returned after one reminder, corresponding to a response rate of 43%. Exploratory factor analysis was conducted to reveal categorisation of the behavioral aspects.

Findings and Originality: Large differences in mean scores between behavioral aspects indicate that performance management is most affected by aspects on the company and supplier level, and least on individual and customer level. Behavioural aspects can be categorised into a framework with valid and reliable factors on individual, company, supplier and customer level, that impact performance management to different degrees. This suggested framework makes a lot of sense in a supply chain context. Few studies explored behaviour in performance management in any detail. Furthermore, no study has been found that consider the behavioural effects from suppliers and customers on performance management.

Research Impact: The theoretical contribution is to the knowledge of behavioral aspects that affect performance management in supply chains, which currently is a large knowledge gap. The factor analysis provided categories of behavior aspects, a need identified based on the different ways to categorise with lacking underpinning in literature. This study contributes to knowledge with regard to both these aspects.

Practical Impact: Increased knowledge in human behavior has high managerial relevance; hence this study meets the needs of industry. Identifying behavioural aspects with large influence on performance management can support practitioners in the way behaviour is considered in the design and use ofperformance management. Insights from this paper can provide practical advantages in dealing with supply chain partners and gives managers some guidance how to manage performance between buyers and suppliers.

Place, publisher, year, edition, pages
The Chartered Institute of Logistics and Transport (UK) , 2014.
Keywords [en]
Performance Management, Supply Chain, Behavioural Aspects, Survey, Sweden
National Category
Business Administration
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:lnu:diva-35324OAI: oai:DiVA.org:lnu-35324DiVA, id: diva2:726602
Conference
The 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, UK, September 3-5, 2014
Available from: 2014-06-18 Created: 2014-06-18 Last updated: 2016-09-23Bibliographically approved

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Forslund, Helena

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf