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Towards a Knowledge Communication Perspective on Designing Artefacts Supporting Knowledge Work
Linnaeus University, Faculty of Technology, Department of Informatics.ORCID iD: 0000-0002-8132-2698
2014 (English)In: Social Technologies, ISSN 2029-7564, E-ISSN 2029-7564, Vol. 4, no 2, p. 268-284Article in journal (Refereed) Published
Abstract [en]

The designing of computer-based artifacts to support knowledge work is far from a straightforward rational process. Characteristics of knowledge work have a bearing upon how developers (or designers), together with users, come to approach and capture the rich and tacit knowing of the practice. As all knowledge work is about the production of knowledge, transforming it, so is the design practice for developing artifacts to occupy space within that same practice. There is a need for providing a conceptual language to better reflect the nature of this design work that goes beyond those dressed in the managerial (or rational) language of planned activities and deliverables. Towards this end a conceptual frame is presented that makes visible several important aspects of the design practice. The frame brings together both nature of design work and characteristics of knowledge work to extend the frame of knowledge in user-developer communication of Kensing and Munk-Madsen. Thereby, providing a means to focus attention and dress debate on what situated designing is. By using explicit concepts, such as types knowledge domains embedded in the design situation, the transitional paths between them, and design engagements, it arms practitioners with specific linguistic constructs to direct attention and efforts in planning and organizing development undertakings.

Place, publisher, year, edition, pages
2014. Vol. 4, no 2, p. 268-284
Keywords [en]
situated designing, knowledge work context, conceptual model, knowledge communication, computer-based artifacts
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:lnu:diva-37859DOI: 10.13165/ST-14-4-2-02OAI: oai:DiVA.org:lnu-37859DiVA, id: diva2:758234
Available from: 2014-10-25 Created: 2014-10-25 Last updated: 2018-01-11Bibliographically approved

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Eberhagen, Niclas

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CiteExportLink to record
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  • apa
  • harvard1
  • ieee
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  • vancouver
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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  • asciidoc
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