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A Search for Patterns of Productivity Gains of Information Workers
Stockholm University.
Linnaeus University, Faculty of Technology, Department of Informatics.
2013 (English)In: Proceedings of the 7th European Conference on Information Management and Evaluation: Faculty of Management, University of Gdańsk, Poland 12-13 September / [ed] Przemyslaw Lech, Gdańsk, Poland: University of Gdańsk , 2013, 239-245 p.Conference paper, Published paper (Refereed)
Abstract [en]

Notwithstanding its positive characteristics and enormous potential, IT has become a difficult challenge for researchers and managers. In 1987, Nobel Prize Laureate, Robert Solow remarked that computers appeared everywhere except in the productivity statistics. The shift from a manufacturing-based society to an information-based society became one of the reasons for the revision of the dilemma between IT-use and individual productivity. In an information-intensive environment it becomes increasingly difficult for managers to control the production process, a consequence of a lack of scientific-based approaches in the measurement of information worker productivity. Moreover, the impact of IT-use on productivity of individuals employed in information-intensive occupations is little understood and rarely modelled. Current studies on information worker productivity have succeeded to uncover some new patterns regarding information worker productivity and IT-use. A critical evaluation of these studies with regard to its strengths and limitations reveals some important challenges, which in turn lay a foundation for the herein proposed empirical study that aims to advance further understanding of the underlying mechanisms of information worker productivity and IT-use in terms of four information handling functions - generation, transfer, storage and transformation. The proposed study aims also to add to the growing body of understanding both intra- and inter-project multitasking practices and their impact on individual productivity. A better understanding of how IT-use can contribute to business value and what productivity benefits IT-use can provide the information worker is presented in this study from the perspective of both a descriptive and normative research approaches, which is applied through a set of case studies, quantitative surveys and experiments. The principal product of the research will be an inventory of a set of patterns of IT-use for the improvement of information worker productivity at the individual level based on intermediate business-process metrics of precise information worker’s workflow with interaction to IT-use.

Place, publisher, year, edition, pages
Gdańsk, Poland: University of Gdańsk , 2013. 239-245 p.
Keyword [en]
IT productivity paradox, IT-use, information worker, individual level, productivity
National Category
Business Administration
Research subject
Economy; Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-40110Scopus ID: 2-s2.0-84893627645ISBN: 978‐1‐909507‐55‐5 ISBN: 9781629931388 (print)ISBN: 978-1-909-507-57-9 ISBN: 978-1-909507-58-6 (print)OAI: oai:DiVA.org:lnu-40110DiVA: diva2:788205
Conference
The 7th European Conference on Information Management and Evaluation (ECIME 2013). Faculty of Management, University of Gdańsk, Poland, 12-13 September
Available from: 2015-02-13 Created: 2015-02-13 Last updated: 2016-12-20Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
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More styles
Language
  • de-DE
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