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Total Medical and Healthcare Quality, Satisfaction and Patient Safety (TMHQ)
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0002-3055-1108
Karolinska Instute.
2014 (English)In: International Journal of Medical Sciences and Health Care, Vol. 2, no 9, 1-10 p.Article in journal (Refereed) Published
Abstract [en]

According to the report “To Err is Human” the injuries from medical errors are immense and the majority of the errors do not result from individual recklessness but from the flaws in the way the healthcare is delivered. The purpose of this paper is to demonstrate the integrated Total Relationship Medical Management (TRMM) perspective, Total healthcare quality (THQ) and 5 qualities (5Qs) model as a new integrated measurement method which can build an effective and safe patient care environment and provide the guard of reducing the risk of medical and non-medical errors. Traditionally, medical and healthcare qualities have been measured using hard objective criteria such as mortality and morbidity. Soft assessments are often overlooked and neglected. The 5Qs model is more comprehensive and incorporates essential multidimensional attributes which are missing in the other models. A survey was conducted involving 223 inpatients in 8 public and private hospitals in China.

Place, publisher, year, edition, pages
2014. Vol. 2, no 9, 1-10 p.
Keyword [en]
Patient safety, Medical errors, Ergonomic, THQ, TRM, 5Qs, Healthcare, Hospitals
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
Health and Caring Sciences
Identifiers
URN: urn:nbn:se:lnu:diva-42339OAI: oai:DiVA.org:lnu-42339DiVA: diva2:805208
Available from: 2015-04-14 Created: 2015-04-14 Last updated: 2016-05-03Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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  • Other locale
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Output format
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  • asciidoc
  • rtf