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A Method to Test the Information Quality of Technical Documentation on Websites
Linnaeus University, Faculty of Technology, Department of Computer Science.
Linnaeus University, Faculty of Technology, Department of Computer Science.ORCID iD: 0000-0002-7565-3714
Linnaeus University, Faculty of Technology, Department of Computer Science.ORCID iD: 0000-0002-0835-823X
Linnaeus University, Faculty of Technology, Department of Computer Science.ORCID iD: 0000-0003-1173-5187
2014 (English)In: 14th International Conference on Quality Software (QSIC), IEEE Press, 2014, p. 296-304Conference paper, Published paper (Refereed)
Abstract [en]

In software engineering, testing is one of the corner-stones of quality assurance. The idea of software testing can be applied to information quality as well. Technical documentation has a set of intended uses that correspond to use cases in a software system. Documentation is, in many cases, presented via software systems, e.g., web servers and browsers, and contains software, e.g., Javascript for user interaction, animation, and customization, etc. This makes it difficult to find a clear-cut distinction between a software system and technical documentation. However, we can assume that each use case of a technical documentation involves retrieval of some sort of information that helps a user answer a specific questions. To assess information testing as a method, we implemented QAnalytics, a tool to assess the information quality of documentation that is provided by a website. The tool is web-based and allows test managers and site owners to define test cases and success criteria, disseminate the test cases to testers, and to analyze the test results. This way, information testing is easily manageable even for non-technical stakeholders. We applied our testing method and tool in a case study. According to common perception, the website of Linnaeus University needs to be re-engineered. Our method and tool helped the stakeholders identify what information is presented well and which parts of the website that need to change. The test results allowed the design and development effort to prioritize actual quality issues and potentially save time and resources.

Place, publisher, year, edition, pages
IEEE Press, 2014. p. 296-304
Series
International Conference on Quality Software, ISSN 1550-6002
National Category
Computer Sciences
Research subject
Computer Science, Software Technology
Identifiers
URN: urn:nbn:se:lnu:diva-42393DOI: 10.1109/QSIC.2014.48ISI: 000357937200037Scopus ID: 2-s2.0-84912141506ISBN: 978-1-4799-7197-8 (print)OAI: oai:DiVA.org:lnu-42393DiVA, id: diva2:805424
Conference
14th International Conference on Quality Software (QSIC)
Funder
Knowledge Foundation, 20110203VINNOVA, 2011-01351Available from: 2015-04-15 Created: 2015-04-15 Last updated: 2018-01-11Bibliographically approved

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Shpak, OleksandrLöwe, WelfWingkvist, AnnaEricsson, Morgan

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Citation style
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  • Other locale
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