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Approaches for reducing medical errors and increasing patient safety: TRM, quality and 5 Qs method
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0002-3055-1108
Karolinska Institute.
Linnaeus University, School of Business and Economics, Department of Marketing.
2014 (English)In: The TQM Journal, ISSN 1754-2731, Vol. 26, no 1, 63-74 p.Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to identify the shortcoming of a health-care institution to reduce the medical errors (MEs) which lead to the increase of physicians and patients relationship.Design/methodology/approach– Total relationship management (TRM) emphasizes the totality and the holistic nature of a relationship. It includes five generic quality dimensions (5 Qs) and measurements. 5 Qs will be used in the paper to identify the shortcoming of a health-care institution, identify and reduce the MEs which lead to the increase of the patient safety and doctors and patients satisfaction.Findings– The paper shows that there is a need for a health-care system response to error that moves the system toward being as fail-Zero tolerant and failsafe as possible rather than one that blames the clinician who may have erred.Research limitations/implications– The proposed 5 Qs model consists of some generic integrated dimensions.Practical implications– Teamwork practice, holistic view and integration of different competences and recourses will allow the support of information systems, the collection of evidence about care, and efforts for continuous quality improvement.Social implications– This research attempts to contribute to the previous academic studies and knowledge in quality of medical and health care by reducing the MEs and increasing patient safety.Originality/value– The 5 Qs can be used as diagnostic instrument to identify and understanding of how MEs and AEs occur and suggest prevention strategies to reduce patient severity and dissatisfaction. The main goal of such prevention strategies is to reduce the probability of error occurrence and increase the probability that the error would be remedied before an inadvertent injury occurred.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014. Vol. 26, no 1, 63-74 p.
Keyword [en]
Hospitals, Health and safety, Quality systems, 5 Qualties approach (5 Qs), Medical errors, Total relationship management, Adverse errors, Injuries, Death, Prevention
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
Economy
Identifiers
URN: urn:nbn:se:lnu:diva-42624DOI: 10.1108/TQM-03-2012-0029OAI: oai:DiVA.org:lnu-42624DiVA: diva2:805643
Available from: 2015-04-15 Created: 2015-04-15 Last updated: 2016-05-03Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
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  • Other locale
More languages
Output format
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