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Assessing quality in higher education: new criteria for evaluating students’ satisfaction
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.ORCID iD: 0000-0002-3055-1108
Kadir Has University, Turkey.
Linnaeus University, Faculty of Humanities and Social Sciences, School of Social Sciences.
2011 (English)In: Quality in Higher Education, ISSN 1353-8322, E-ISSN 1470-1081, Vol. 17, no 2, 231-243 p.Article in journal (Refereed) Published
Abstract [en]

The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students’ perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical, functional, infrastructure, interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis, factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies.

Place, publisher, year, edition, pages
Taylor & Francis, 2011. Vol. 17, no 2, 231-243 p.
Keyword [en]
quality model, citizens, students, higher education, university, management, satisfaction, behavioural dimensions
National Category
Educational Sciences
Research subject
Pedagogics and Educational Sciences
Identifiers
URN: urn:nbn:se:lnu:diva-42638DOI: 10.1080/13538322.2011.582796OAI: oai:DiVA.org:lnu-42638DiVA: diva2:805659
Available from: 2015-04-16 Created: 2015-04-16 Last updated: 2016-05-03Bibliographically approved

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Zineldin, MosadVasicheva, Valentina
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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
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