The purpose of this study has been to explore how employment agencies perceive their role and their work with the target group of young people between the age 18 to 25, who lack complete final grades from high school. The study answers four questions:

• How does employment agencies experience that existing interventions for this targetgroup work?
• How does employment agencies experience the work with matching the target group to the jobs?
• How does employment agencies perceive and relate in relation to the management of rules?
• Does the employment agencies experience space to work individually based?

The method used to gather empirical data for this study has been qualitative interviews.

To analyse the empirical data the street-level bureaucracy theory has been implemented. The result of this study indicates that the role of employment agencies is not entirely simple, due to the dual role they have to relate to. They must act as ruling bureaucrats and simultaneously show compassion and flexibility in the work with their clients. This makes the already challenging work of getting adolescents, without a final grades from high school, to work, even more complex.