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Quality Circles and Autonomous Teams
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0003-3310-305X
2015 (English)In: The SAGE Encyclopedia of Quality and the Service Economy / [ed] Su Mi Dahlgaard-Park, Sage Publications, 2015, p. 568-569Chapter in book (Refereed)
Abstract [en]

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

Place, publisher, year, edition, pages
Sage Publications, 2015. p. 568-569
National Category
Business Administration
Research subject
Economy, Organisation theory
Identifiers
URN: urn:nbn:se:lnu:diva-45721Libris ID: 18404785ISBN: 9781452256726 (print)OAI: oai:DiVA.org:lnu-45721DiVA, id: diva2:846488
Available from: 2015-08-17 Created: 2015-08-17 Last updated: 2016-11-15Bibliographically approved

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Lagrosen, Stefan

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
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  • en-GB
  • en-US
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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