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Powerlessness: dissatisfied patients' and relatives' experiences of their emergency department visit
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences. (Center for Acute & Critical Care)
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
2016 (English)In: International Emergency Nursing, ISSN 1755-599X, E-ISSN 1878-013X, Vol. 25, no March 2016, 32-36 p.Article in journal (Refereed) Published
Abstract [en]

Aim

The aim of this study was to disclose the meaning of patients and relatives lived experience of dissatisfaction when visiting an emergency department.

Introduction

Even though most patients are pleased with the emergency department care, there are areas that dissatisfy them, for example lack of communication and unoccupied wait time. However, there are few studies that describe both patients and relatives experience of dissatisfaction.

Methods

This explorative study uses a phenomenological hermeneutic approach where patients and relatives were interviewed.

Results

Patients and relatives meaning of dissatisfaction mainly contain powerlessness, struggling for control over the situation, lacking knowledge and information, receiving and providing support.

Conclusions

The results showed that the experiences of dissatisfaction were similar among patients and relatives. They suffer in the same way when being treated like objects during their visits. Nursing rounds are one way to decrease dissatisfaction by making patients and relatives participating in the care continually updated with information.

Place, publisher, year, edition, pages
Elsevier, 2016. Vol. 25, no March 2016, 32-36 p.
Keyword [en]
Emergency department, Nursing, Patient, Phenomenological hermeneutic, Relative, Satisfaction
National Category
Nursing
Research subject
Health and Caring Sciences, Nursing
Identifiers
URN: urn:nbn:se:lnu:diva-46330DOI: 10.1016/j.ienj.2015.07.004ISI: 000372763100007Scopus ID: 2-s2.0-84960461471OAI: oai:DiVA.org:lnu-46330DiVA: diva2:854118
Available from: 2015-09-16 Created: 2015-09-16 Last updated: 2016-09-01Bibliographically approved

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Forsgärde, Elin-SofieFrom Attebring, MonaElmqvist, Carina
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf