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E-servicescape is Plausible
Linnaeus University, School of Business and Economics, Department of Marketing.
2014 (English)In: IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia: Issue nr 5 (2014) / [ed] Jacob Nørbjerg, Jan Pries-Heje, Harald Holone, IRIS Association , 2014Chapter in book (Refereed)
Abstract [en]

Customers have over the years been used to buying products and services in shops or by ordering over the phone. By the end of the last century shopping over the Internet was added as a new important channel for commerce. As a result, it has become more and more important for organizations to attract customers and their site on the Internet; the interface, is one part of this. In the discourse of marketing there is a field named servicescape and a related field named e-servicescape. For the providers of information systems the different views of service, servicescape and e-servicescape can be confusing. Hence it has to be considered   interesting if the intention is to build not only reliable and trustable systems but also information systems that are in accordance with what the e-servicescape user needs and demands. The question raised in this paper is whether there is a need for further research on the relation and connection between the terms servicescape and e-servicescape. To determine if e-servicescape is fully possible, plausible or not possible in comparison with servicescape the Conceptual model of servicescape by Harris and Ezeh (2008, p. 393) is used. 

Place, publisher, year, edition, pages
IRIS Association , 2014.
Series
IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia, ISSN 2387-3353 ; 2014-5
Keyword [en]
Servicescape, e-servicescape, e-commerce
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-46447OAI: oai:DiVA.org:lnu-46447DiVA: diva2:856096
Available from: 2015-09-23 Created: 2015-09-23 Last updated: 2015-09-24Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf