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Determinants of patient safety, satisfaction and trust: With focus on physicians-nurses performance
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0002-3055-1108
2015 (English)In: Clinical Governance: An International Journal, ISSN 1477-7274, E-ISSN 1758-6038, Vol. 20, no 2, p. 82-90Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to assess and examine the impact of physicians-nurses performance on patient perceptions on safety, trust and satisfaction.

Design/methodology/approach– A cross-sectional study of 170 inpatients at 78 Chinese hospitals has been conducted. A structured questionnaire covering multiple constructs was used to collect the data. Methodology is described and results are discussed.

Findings– Multivariate regression results show that despite the variations in education and training of physicians and nurses, trust is statistically significant in the models with doctors performance and nurses performance as dependent variables. One surprise result is that patient safety is not statistically significant in the regression model with NP as dependent variable.Practical implications– Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety.

Practical implications– Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety.

Place, publisher, year, edition, pages
2015. Vol. 20, no 2, p. 82-90
Keyword [en]
Clinical governance, Evidence-based practice, Evidence-based medicine, Patient safety, Healthcare quality, Nurses, Clinical error
National Category
Nursing
Research subject
Health and Caring Sciences; Natural Science, Medicine; Economy, Business administration; Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-50401DOI: 10.1108/CGIJ-12-2014-0038Scopus ID: 2-s2.0-84944677173OAI: oai:DiVA.org:lnu-50401DiVA, id: diva2:910359
Available from: 2016-03-09 Created: 2016-03-09 Last updated: 2017-11-30Bibliographically approved

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Zineldin, Mosad

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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