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Tourism, information technologies and sustainability: an exploratory review
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship. Lund University ; Western Norway Research Institute, Norway.ORCID iD: 0000-0003-0505-9207
2017 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 25, no 7, 1024-1041 p.Article in journal (Refereed) Published
Abstract [en]

Considerable attention has been paid in recent years to the fundamental changes in the global tourism system related to the emergence of information technologies (IT), and, specifically, the rise of social media. Opportunities to search travel-related information, to reserve and book, evaluate and judge; to receive travel advice and to communicate one's mobility patterns have all profoundly changed the practices of performing tourism, with concomitant repercussions for the management and marketing of businesses and destinations. This paper provides a discussion of the implications of these changes for the sustainability of the global tourism system. Based on an exploratory research design, key changes in the tourism system are identified and discussed with regard to their environmental, socio-cultural and psychological, as well as economic significance. The paper concludes that IT affects the tourism system in numerous and complex ways, with mixed outcomes for sustainability: while most changes would currently appear to be ambivalent – and some outright negative – there is considerable potential for IT to support more sustainable tourism. Yet, this would require considerable changes in the tourism system on global, national and individual business' levels, and require tourism academics to probe many new issues.

Place, publisher, year, edition, pages
Taylor & Francis, 2017. Vol. 25, no 7, 1024-1041 p.
Keyword [en]
Information technology, Social media, Reservation platsforms, Sustainable tourism
National Category
Other Social Sciences not elsewhere specified
Research subject
Tourism
Identifiers
URN: urn:nbn:se:lnu:diva-50496DOI: 10.1080/09669582.2015.1122017ISI: 000401063900010OAI: oai:DiVA.org:lnu-50496DiVA: diva2:910503
Available from: 2016-03-09 Created: 2016-03-09 Last updated: 2017-07-18Bibliographically approved

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Gössling, Stefan
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf