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A framework for business model development for reaching service management 4.0
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering.
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering.
2016 (English)In: Journal of Maintenance Engineering, Vol. 1, 398-407 p.Article in journal (Refereed) Published
Abstract [en]

The shifting demands on product development and production processes have led to the emergency of new business models, such as integrated product-service offerings. Research shows that the combined business models have a positive effect on the business and as a consequence the importance of aftersales services has increased. But many companies have not yet understood the business opportunities that could be achieved by providing aftersales services. The view of operations and maintenance services has to change; the focus should be on the values created and not in the offers in form of products or services. The approach presented in this paper is an attempt to support this mental shift. A framework for business model development is presented and its applicability in the practical work for reaching new business models is demonstrated by an example. The framework describes business model development in four levels. From maturity point of view, the four steps could be seen as the logical development of the business model from a narrow technical perspective to a holistic product-service perspective. The four levels could be connected to the four industrial revolutions according to the concept of Industry 4.0. Level four is therefore referred to as Service Management 4.0; a business model that supports Industry 4.0 and Maintenance 4.0. In particular, three key concepts reflect the concept of Service Management 4.0: performance-based contracts, partnering and the business ecology concept.

Place, publisher, year, edition, pages
Aylesbury, England: ShieldCrest publishing Limited , 2016. Vol. 1, 398-407 p.
Keyword [en]
Industry 4.0, Service management 4.0, Business model development, Integrated product-service models
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
URN: urn:nbn:se:lnu:diva-56365OAI: oai:DiVA.org:lnu-56365DiVA: diva2:971461
Note

978-1-911090-39-7

Ej belagd 160916

Available from: 2016-09-16 Created: 2016-09-05 Last updated: 2016-09-16Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf