The ambition to make all kinds of societal services, public as well as commercial
ones, more effective and accessible via online applications is reoccurring
all over the western world. To a large extent, such ambitions hold the promise
to make citizens’ everyday lives easier, but they are, however, also problematic
in that they presuppose a number of important prerequisites. They presuppose
widespread access to ICT-applications of a standard that is fast and solid
enough to manage to make users actually make use of these services. They further
presuppose that all citizens and consumers, who are the inscribed users of
these applications, have enough competences and skills to make use of them.
Hence, there is an obvious risk that people who do not have access are being
left behind in the transformations of these services from analogue to digital.
In this chapter we attend to these risks by paying attention to contemporary
patterns of access to, and use of, digital applications. The chapter is inspired
by domestication theory and looks into and analyses different patterns of ICT
access and use among Swedish senior citizens, with the following questions in
mind: What ICT-devices do various groups of senior citizens have access to?
To what extent do they make everyday use of them? For what purposes do they
use these devices? The empirical material has been derived from a pilot survey
which was conducted from August to September 2015.
Bremen: edition lumière, 2016. p. 273-286