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  • 1.
    Jokela, Päivi
    et al.
    University of Kalmar, School of Communication and Design.
    Karlsudd, Peter
    University of Kalmar, School of Communication and Design.
    Östlund, Martin
    University of Kalmar, School of Communication and Design.
    Theory, method and tools for evaluation using a systems-based approach2008In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 11, no 3, p. 197-212Article in journal (Refereed)
    Abstract [en]

    This work introduces an evaluation model for examining organisations that in one form or another depend on modern information technology for their core activities. The evaluation model, named SUV, is based on a systems science approach and has been developed at the eHealth Institute (eHälsoinstitutet) at the University of Kalmar.

    The central mechanism of the model, the SUV diagram, partitions the scope of evaluation into seven categories and three levels. The seven categories have been selected on a systems science basis with inspiration from systems thinking. The rationale for making this the starting point for the evaluation model is that it may be justifiably stated that the framework provided by systems thinking truly encompasses the breadth of human activity. Making use of this general framework, the SUV diagram provides a general roadmap to guide the evaluation effort. The three levels (organisation, technological and individual) were selected to add detail to the analysis complement the categories and enrich the analysis of each category as well as to the dynamic interplay among them.

    The SUV methodology is based on a continuous evaluation process whose driving-force is the wish of the interested parties to develop their own activities. It is a methodology within whose framework any and all methods for data gathering deemed appropriate for the evaluation at hand can be used. The use of multiple methods is explicitly encouraged for the purpose of gaining a multi-perspective view of the organisation/activity under scrutiny.

    Based on the accumulated findings from pilot studies, the model was operationalised in the form of an IT application for electronic surveys. The application is expected to contribute in making the evaluation process more efficient and add structure to this process.

  • 2.
    Kajtazi, Miranda
    et al.
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    Haftor, Darek
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    Mirijamdotter, Anita
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    Information Inadequacy: Some Causes of Failures in Human and Social Affairs2011In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 14, no 1, p. 63-72Article in journal (Refereed)
    Abstract [en]

    This paper takes initial steps in facilitating researchers and practitioners to increase the relevance of information for their contexts. Our focus is on forging new possibilities to understand and improve the contemporary dilemma of information inadequacy. We define information inadequacy as vulnerable and inadequate information, composed by the dichotomy of information lack and/or of information overflow, which impose complexities and unexpected behaviour in human and social affairs. By exploring the lack of needed information in human and social affairs, we conducted an inquiry of different empirical and research objects that relate to information inadequacy (for example, empirical situations, theories, or other theoretically and practically based artifacts). The question that emerges then is: How to secure that the needed information is provided to the recipient at the right time, reducing the cause of unpredictable failures and fatalities in our global society? To answer this question, our paper presents initial guiding with a systematic approach that focuses on evaluating and further improving research and practice for information relevance. The empirical cases are mostly based on situations, such as: the financial failures of the Lehman Brothers Bankruptcy 2008, and the Enron bankruptcy 2001; or the disasters of the Space Shuttle Columbia 2003, and Space Shuttle Challenger 1986. The analyses are examined using theories of information behaviour that influence communication processes, from where two or more different actors are necessary to engage in activities of information exchange. The results include the identification of four information exchange patterns: influenced, intentional, hindered, unawares. Furthermore, we discuss implications of the model for practices with information. The paper concludes by challenging the role of information inadequacy in all economic, social and political affairs that remains problematic.

  • 3. Mirijamdotter, Anita
    et al.
    Somerville, M.M
    Holst, M
    An Interactive and Iterative Evaluation Approach for Creating Collaborative Learning Environments2006In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 9, no 2, p. 57-66Article in journal (Refereed)
  • 4.
    Wingkvist, Anna
    et al.
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    Ericsson, Morgan
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    Löwe, Welf
    Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
    A Visualization-based Approach to Present and Assess Technical Documentation Quality2011In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 14, no 1, p. 150-159Article in journal (Refereed)
    Abstract [en]

    Technical documentation has moved from printed booklets to electronic versions that need to be updated continuously to match product development and user demands. There is an imminent need to ensure the quality of technical documentation, i.e., information that fol- lows a product.

    In order to ensure the quality, it is important to be able to measure it in a constructively way. We approach technical documentation quality from a software quality perspective and rely on automated measurements and analyses. We acknowledge that it is not possible to assess quality attributes such as “ease of understanding” using automated measure- ments. We rely on visualizations as a communication medium between machines and humans, and define a visualization-based quality assess- ment approach for technical documentation.

    In order to test our approach, we use it to assess the quality of 3 real- world documentations from a Swedish mobile phone manufacture, a Japanese camera manufacture, and a Swedish warship producer. The study shows that our approach can be used to identify potential quality defects. For example, we tested an unclassified subset of the warship’s technical documentation and found that 49% of it was redundant text clones. We performed the study in collaboration with a Swedish company that is in charge of creating and maintaining the 3 documentations, and they acknowledge that our approach has great potential and that our results proved helpful to them. 

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